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Service Cloud
Consultant

This course is ideal for Salesforce Administrators looking to up-skill in the Service Cloud product.
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What's included?

 Introduction to Service Cloud
 Setting Up Service Cloud
 Case Management
 Knowledge Management
 Service Cloud Consultant
 Automation in Service Cloud
 Reporting & Analytics
Salesforce Admin Skills –
Basic understanding of Salesforce administration (e.g., creating users, managing profiles, and setting up security).

Experienced Salesforce professionals wanting to specialize in customer service solutions.

Meet the Instructor

Liam O’Shea is a certified Salesforce Instructor.

He’s has trained hundreds of learners globally and is known for turning complex concepts into clear, practical lessons that get results.

With an average student rating of 4.9/5, Liam’s courses are trusted by those starting or advancing their Salesforce careers. His teaching is focused, engaging, and designed to help you apply your skills confidently in real job scenarios—at your own pace, on your own schedule.

Liam O’Shea’s on-demand content stands out because it blends deep expertise, real-world relevance, and exceptional clarity:

  • Certified Authority – With 8 Salesforce certifications, Liam knows the platform inside out and teaches exactly what’s needed to pass exams and succeed on the job.
  • Learner-Focused Design – He breaks down complex topics into step-by-step lessons, ideal for beginners or career changers.
  • Real-World Application – His content goes beyond theory, using practical examples and exercises that reflect real Salesforce roles and tasks.
  • Engaging Delivery – Liam’s calm, encouraging teaching style makes learners feel supported and motivated, even when tackling tough subjects.